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ACC 710: Financial Accounting and Reporting

Market / Consumer Research Overview

The objective of consumer analysis is to identify segments or groups within a population that have similar needs.  Consumer analysis can help answer questions such as:

  • Who buys the products or services

  • Where do these consumers live

  • What income levels are in the market

  • What is the age pattern in the market

  • What are the latest consumer trends.  Who is buying what

  • What is causing consumers to spend

Market research contain industry information, demographic data, purchasing habits of potential customers, and an analysis of a market. 

Essentially, market research helps you answer some of the following questions:

  • What is the size of my market?

  • Who are my competitors?

  • Which market is best suited for my product or service?

  • How much will customers pay for my product or service?

  • What are the emerging trends in an industry?

 

Analyzing the Market

Product Price People Place Promotion
Describe your  product/service. 
Explore the nature, character, and benefits as well as shortcomings of the product or service (if possible,  on the physical, psychological, emotional levels).
Identify who are your target consumers and competitors.
How does your product stack up vs. competition, especially in quality, performance, etc.
Is there a problem with the product in terms of quality, performance, consumer perception, etc.?
Get industry information.
How much are consumers paying for your product or service?
What is your pricing strategy?
What is competition's pricing strategy?
What is consumer perception of your product's value? Do they think your price is too high, too low, or just right for its value?
Are you profitable?
Who uses your product or service? Do you know why they chose you?
Who uses the competition's? Do you know why they chose competition's?
Do you know who your consumers are, in terms of:
  • Demographics: age, gender, lifestyle, geographic location,  etc., education, employment, income level, ethnic identity
  • Psychographics: interests, value sets, brand loyalty, psychological and emotional motivations
  • Purchase motivations
The bottom line: do you know what makes your consumers tick?
How do consumers access your product or service?
Where is the business located geographically?
Can people find it easily?
Is it online?
Is it available through various points/outlets (multi-channel), or only in a single location? 
Is accessibility and availability equal to, better than or worse than competition's?
How will people know about your product or service?
How can you persuade people to buy your product or patronize your service?
How can you turn them into repeat consumers?
In what stage is your business -- launch, growth, expansion?

 

Industry Research Overview

Think broadly and creatively about where your product fits. Some industries are too new or too odd to fit into an established category, you may need to look at multiple industries.

Industry reports provide general information about the companies that sell the same product or service. Reports generally include information on the largest companies, suppliers, emerging trends, regulatory changes, performance benchmarks, and key business issues.

Think about the following questions:

  • Which market is best suited for my product or service?

  • What are emerging trends in the industry?

  • Who are my competitors?

 

Industry Codes

An industry classification code can ensure relevant results since many databases allow you to use this code to search the contents. Two codes that are assigned to all US businesses are NAICS (North American Industry Classification System) and its precursor SIC (Standard Industrial Classification).

SIC and NAICS codes can be useful tools when doing research on an industry or looking into a company's competitors.They are American standard codes and they essentially classify the industry areas in which companies operate.

NAICS Example:

44 - Retail

448 - Clothing and Clothing Accessories Stores

4481 - Clothing Stores

448140 - Family Clothing Stores

  • NAICS: North American Industry Classification System

  • SIC: Standard Industrial Classification