Tarnoff, K. A., Bostwick, E., & Barnes, K. (2021). Assessment resistance: Using Kubler-Ross to understand and respond. Organization Management Journal, 176-186. https://doi.org/10.1108/OMJ-03-2021-1177
Abstract
Purpose: Faculty participation in the assurance of learning (AoL) is requisite both for the effective operation of the system and for accreditation compliance, but faculty often resist engaging in AoL tasks. The purpose of this paper is to provide specific recommendations to address faculty concerns and to guide AoL systems toward maturity.
Design/methodology/approach: This paper provides a comprehensive model of faculty resistance perspectives aligned to AoL maturity, provides specific responses to faculty resistance and introduces success markers of progress toward maturity.
Findings: Specifically, a three-stage model of AoL system maturity is presented and aligned with five faculty perspectives. For each faculty perspective, responses targeting causal factors are proposed and signs of progress toward the next level of faculty engagement are highlighted.
Smith, G.E., Barnes, K., & Vaughan, S.V. (2021). Current issues in AACSB accreditation. Organization Management Journal, 18(5), 174-185.
Hakstian, A.-M., & Chase, V. (2021). Consumer discrimination in the healthcare industry. 33(2), 301-327. https://lawecommons.luc.edu/lclr/vol33/iss2/2
Introduction Excerpt
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the ground of race, color, or national origin, by a program or activity receiving financial assistance from the federal government. Section 1557 of the Patient Protection and Affordable Care Act (ACA), in harmony with Title VI, protects consumers from discrimination on the basis of race, color, national origin, sex, age, or disability in certain health programs or activities.
While these laws provide consumers a relief valve from discriminatory practices in healthcare settings, they are not perfect protections. Implicit biases of healthcare providers, the fallacy of race-based science indoctrinated in medical practices, and burdens of proof required for successful legal challenges impede health equity for consumers.
In this article, we look at the race-based science that informs our current healthcare system and the disparate impact of implicit biases on people of color as consumers of healthcare services. [...]
Hakstian, A.-M., Lee, K., & Williams, J.D. (2021). Creating a world where anyone can belong anywhere: Consumer equality in the sharing economy. Journal of Business Research, 130, 221-231. https://doi.org/10.1016/j.jbusres.2021.03.036
Abstract
The platform model of business has allowed peer-to-peer interactions that expand the universe of opportunity for providers and users of goods and services. In addition to the numerous benefits of the platform model, it has been fraught with its share of unanticipated challenges to consumer equality – a critical measure of the social welfare. Grounded in the Power-Responsibility Equilibrium framework, this study examines the most aggressive form of consumer action, filing a lawsuit against the platform company, in response to discrimination experienced by consumers on the platform. An analysis of the five legal cases brought by consumers against Roommates.com, Airbnb, and Uber highlights how current laws may be ineffective in addressing the problem of discrimination in the online marketplace against members of protected categories such as race, sexual orientation, and disability. We provide implications for platform companies and public policy makers for changes to promote equality in the sharing economy.
Hakstian, A.-M., Williams, J. D., & Taddeo, S. (2021). The more things change, the more they stay the same: Online platforms and consumer equality. Pepperdine Law Review, 48(1), 59-120.
Abstract
Title II of the Civil Rights Act, along with its counterpart state laws, have protected the rights of racial minorities in the United States for decades. Section 1981 has guaranteed contract rights for all people, regardless of race, since 1868. But times are changing. Racial discrimination claims against 21st century technology companies face challenges when brought under existing laws. Even the relatively current Communications Decency Act (CDA) is unhelpful to consumers attempting to seek redress from online platforms. In this article, we analyze the only cases of consumer discrimination brought against providers of the sharing economy and highlight some of the obstacles faced by plaintiffs. Next, we evaluate state and federal laws commonly relied upon by plaintiffs in traditional consumer discrimination cases. Our unique contribution involves a detailed review of outcomes of claims at various stages of litigation from motions to dismiss and motions for summary judgment to trials and appeals in both state and federal court. The study’s results provide lawyers, practitioners, and policymakers with information about litigants’ success rates and inform our proposals for amending the law to accommodate consumer discrimination claims against online platforms.
Jeon, M. (2021). CSR and employee attachment in tourism firms: Perceived ethical leadership, responsible management, and the mediating role of community engagement. Journal of Human Resources in Hospitality and Tourism, 22(1).
Abstract
This study examines (i) how tourism employees perceive their firm’s community engagement, (ii) the factors that affect employee attachment, and (iii) how employees’ perception of their firm’s community engagement affects employee attachment. Using the survey data collected from 119 tourism firms in the Ha Long Bay area, Vietnam, a developing country, the study finds that CSR practices (ethical leadership, labor relations, environmental protection and consumer rights protection) affect employees’ perception of their firm’s community engagement. Furthermore, employee-perceived community engagement appears to enhance the employees’ bond with their firm. The firm’s community engagement mediates the relationships between CSR and employees’ commitment toward the firm. The theoretical and managerial implications for the study are discussed.
Jeon, M., Lee, S., & Jeong, M. (2021). The role of customers’ motivations in the relationships between e-stimuli and behavioral intention on a bed and breakfast website. Journal of Hospitality and Tourism Technology, 12(1), 124-140.
Abstract
Purpose: This study examined relationships among e-stimuli and customers’ behavioral intentions and identified whether customers’ hedonic or utilitarian orientation moderation effects of e-stimuli on a bed and breakfast (B&B) website’s flow experience.
Design/methodology/approach: The proposed hypotheses were tested by using structural equation modeling. Two group comparisons were conducted to test moderating effects in the relationships between stimuli and flow experience.
Findings: This study determined e-stimuli affected customers’ flow experiences and causal relationships among emotions, satisfaction and behavioral intentions. It also found moderating effects of hedonic/utilitarian motivation.
Practical implications: Findings from this study could help B&B operators develop online marketing strategies.
Originality/value: This study developed a framework of e-stimuli in a B&B website setting to address customers’ psychological behaviors to understand the practical needs of the B&B industry and customers’ expectations.
Meirovich, G., Goswami, A. (2021). Psychosocial and tangible distance between a leader and a follower: The impact on dyadic relations. Journal of Leadership Studies, 14(4), 1-15.
Introduction
The goal of the present study was to analyze how interactions between intangible and tangible dimensions of distance between a leader and a follower were intertwined with interpersonal conflict, leader–member exchange (LMX), and satisfaction with a leader. The current research demonstrated that there was a significant relationship among psychosocial distance, physical distance, and the frequency of communication, and that these types of distance were not independent, as had been claimed in the previous research. In addition, physical distance positively moderated the relationship between psychosocial distance and conflict with a leader. The implication is that when physical distance becomes too small, an increased interaction will not fit high psychosocial distance between parties, and conflict will exacerbate. LMX and satisfaction with a leader mediated the relationship between psychosocial distance and both physical distance and frequency of communication. Two dimensions of tangible distance have dissimilar effects. More dynamic communication component can be altered more easily and maintain equilibrium in relationship. Less flexible physical distance leads to potential misfit with psychosocial distance and to a leader–follower conflict. Psychosocial distance should not be equated with differences. The latter can be of a complementary nature, and as such, reduce distance. [...]
Bennett, A., Lo, K., Pervez, A., Nelson, T., Mullane, K., Farrell, M., Wilson, S., Decker, M., & Tarr, E. (2021). Exploring business doctoral students’ attitudes, training, and use of classroom experiential learning activities. The International Journal of Management Education, 19(2). https://doi.org/10.1016/j.ijme.2021.100493
Abstract
There are growing calls both within universities and from external stakeholders to utilize experiential pedagogy in business courses. In this mixed-methods study, we use the Theory of Planned Behavior and Social Learning Theory as frameworks to investigate how business doctoral students learn about and use experiential pedagogical practices. Findings from quantitative data show that a conceptual change (student-focused) attitude towards teaching has a positive relationship with the use of experiential learning activities. Interestingly, teaching norms and pedagogical training did not have a direct relationship with these pedagogical practices. Exploring qualitative responses revealed that doctoral student pedagogical practices are influenced by other doctoral students, observing faculty teaching behaviors, their own learning experiences as students, and previous experience before the doctoral program in education and training environments. This study contributes to ongoing conversations about business pedagogical practices and business doctoral training on teaching. Limitations and possibilities for future research are discussed.
O'Connor, C., Mullane, K., & Luethge, D. (2021). The management and coordination of virtual teams in large classes: Facilitating experiential learning. Journal of Management Education. https://doi.org/10.1177/1052562921995550
Abstract
The management and coordination of classroom teaching continues to be a challenge, particularly as enrollment trends suggest that class sizes are growing. In the past, many faculty have divided their large classes into smaller groups to incorporate experiential exercises. In this article, we discuss the challenges of managing an experiential exercise featuring a large number of teams in a virtual setting. These challenges include (a) coordinating class communication with a large number of teams, (b) managing teams and facilitating team communication and trust, (c) managing virtual team performance and instructor feedback throughout the experiential exercise, and (d) managing and evaluating student engagement. We also provide practical suggestions for management educators on how to address each challenge based on insight gleaned from our years of experience using virtual teams in large classes. Finally, we highlight avenues for future research in the area of virtual teams and large class size teaching.
Pervez, A., Brady, L., Mullane, K., Lo, K., Bennett, A., & Nelson, T. (2021). An empirical investigation of mental illness, impostor syndrome, and social support in management doctoral programs. Journal of Management Education, 45(1). https://doi.org/10.1177/1052562920953195
Abstract
Scholars in multiple cross-disciplinary studies have found rates of mental illness among graduate students exceed the reported averages. Yet mental illness among management doctoral students remains largely unexplored. In this study, we surveyed 113 management doctoral students to ascertain the prevalence of symptoms for two common mental illnesses, depression and anxiety, as well as experiences of impostor syndrome and perceived sources of social support. Empirical findings from the first phase of our research suggest that management doctoral students are at greater risk than the general population of experiencing symptoms of depression, anxiety, and feelings of being an impostor. However, social support from a supervisor and from friends was negatively related to symptoms of depression and anxiety, indicating that these sources can be helpful. In phase two of our research, a thematic analysis of data from structured interviews with nine management doctoral students revealed themes linking impostor syndrome with social support, highlighting that the type of social support may be as beneficial as the source of social support. Recommendations for future research, as well as for students, supervisors, and administrators, are provided.
Tarr, E., & Mullane, K. (2021). Fritz J. Roethlisberger award goes to “Teaching scenario planning in sustainability courses: the creative play method". Journal of Management Education, 45(6), 855-858.
Zhu, G., & Wang, L. (2021). Climbing the ladder to jump ship? A sequence analysis of executive development and job mobility. Academy of Management. https://doi.org/10.5465/AMBPP.2021.15904abstract
Abstract
Executives learn from work experiences, advance through job changes, and move from companies to companies. Throughout this process, how do different work experiences relate to development of executive competencies and job mobility? In this study, we conducted a time sequence analysis to explore three primary questions: (1) What are the major paths of work experiences that lead up to senior executive positions? (2) How does an executive’s path of work experiences relate to post-GM job mobility? (3) How do executive competencies affect job mobility? Using sequence analysis on longitudinal data collected in 2001-2004 (Time 1) and 2019 (Time 2), we identified three distinctive paths of general manager (GM)’s work experiences in a Fortune 100 company across half a century from 1963 to 2019, namely stayer, internal mover, and external mover. Different paths of work experiences were associated with different levels of executive competencies measured at the transition point of taking on the GM position which led to future turnover and employer transitions. These findings highlight the sequential and temporal nature of work experiences in executive careers and also underscore the critical role of executives’ developmental paths on their future job mobility, therefore shedding theoretical and practical light on executive development and job mobility.